Frequently asked questions
Answers about donating, receipts, volunteering and how we use funds.
How do I know my donation reached the cause I chose?
Every donation is recorded against a fund code. Restricted gifts are used only for their campaign, and you can see each project's budget and spending in the donor portal.
Will I receive a receipt?
Yes. A receipt is emailed as soon as your payment is verified, and all receipts are available in your donor portal.
Which payment methods can I use?
JazzCash, Easypaisa, debit and credit cards, and direct bank transfer. Overseas donors can pay by card.
Can I give monthly?
Yes. Choose "Monthly" on the donation form. You can pause or cancel any time from your donor portal.
How much of my donation goes to programmes?
In 2025, 92% of spending went directly to programmes and 8% to administration. See our audited accounts on the financials page.
Can I donate anonymously?
Yes. Tick "Show my donation as anonymous". We still keep your details privately for receipts and audit.
How can I volunteer?
Fill in the volunteer form. Our coordinator will call you within a week to discuss a role that suits your time and skills.
Can I visit a project?
Yes. Contact our office to arrange a visit. To protect beneficiaries' privacy, visits are accompanied by staff.